Ünite 1. The First Day At Work
Ünite 2. Basic Components Of Tourism
Ünite 3. Accommodation: Types Of Accommodation
Ünite 4. At The Hotel: Facilities
Ünite 5. At The Hotel: Staff And Responsibilities
Ünite 6. At The Front Desk
Ünite 7. Catering
Ünite 8. At The Restaurant
Ünite 9. In The Kitchen: Staff And Equipments
Ünite 10. Food And Beverages; Cooking Techniques
Ünite 11. Travel: How To Book A Holiday, Flight or Hotel?
Ünite 12. Travel: Types Of Transportation
Ünite 13. Travel: At The Airport, At The Bus Station
Ünite 14. Dealing With Problems And Responding Customers’ Complaints